CodeRED Frequently Asked Questions

What is CodeRED?


The CodeRED Emergency Notification System is a fast communication service allowing the City of Mineral Wells to notify citizens of an emergency situation. It enables City officials to provide mass notification quickly and easily. This service is free to all Mineral Wells residents and businesses located within our incorporated limits.

How will I benefit from this service?


This high-speed telephone system will allow the City of Mineral Wells to contact participants to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved.

What do I have to do to receive this benefit?


To receive CodeRED and Weather Warning calls, you must register your home, mobile phone, or business phone numbers in the CodeRED call list. If you would like to join the Weather Warning program make sure to check the Weather Warning Box on the Registration Form before you submit. Click Here to Sign up for CodeRED and CodeRED Weather Warning.

How do I opt-out of this service?


To opt out of notifications from CodeRED, please click here and complete the form.

How does it work?


CodeRED delivers the important message through a high-speed telephone calling system to phone numbers in the CodeRED call list. City staff will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A prerecorded message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.

What should I do if I receive a CodeRED message?


  • Listen Carefully
  • Follow Instructions
  • Don’t hang up until you hear the whole message (the message will not be repeated)
  • DO NOT call 9-1-1 unless instructed to do so (you will only tie up emergency lines)

What should I do if I don’t receive a message?


Your area of the community may not be affected. In which case, you won’t receive a call even if it’s only a block away.

Will the system work with mobile phones?


Yes. But, your mobile phone number needs to be associated with your City of Mineral Wells address. We encourage you to register your mobile phone numbers.

What is CodeRED used for?


CodeRED will be used for significant incidents and events where the timely notification of an affected population or geographic area is essential.

How Do I Register?


The following information is required to add a telephone number into the CodeRED call list:
  • First and last name
  • Address (physical address, no P.O. boxes)
  • City, state, Zip Code
  • Primary phone number.
A primary phone number is most likely the identified home phone number. An alternate phone number, such as a mobile phone, can also be entered and both the primary and alternate line will be contacted in the event of an emergency. The system works with mobile phones but requires a City of Mineral Wells street address. When entering information, please fill out all of the screens because the newest data entered will replace the old data.

For those who are hearing impaired, the sign up form offers a TDD ONLY option for tone delivery of emergency messages. Messages delivered to phone numbers marked TDD will only be delivered in a TDD/TTY format. Residents without Internet access may visit the City's public library to use a computer to register or call the City Clerk's Office at (940) 328-7700.

THIS SYSTEM WILL BE USED FOR EMERGENCY PURPOSES OR NOTIFICATION OF INFORMATION CONSIDERED TO BE VITALLY IMPORTANT
.

Examples of times when the CodeRED system could be utilized: drinking water contamination, utility outage, evacuation notice, missing person, fires or floods, bomb threat, hostage situation, chemical spill or gas leak, and other emergency incidents where rapid and accurate notification is essential for life safety.

WHAT IS CODERED WEATHER WARNING?


Mineral Wells residents can also sign up for CodeRED Weather Warning while signing up for CodeRED. CodeRED Weather Warning will automatically call citizens when severe weather (tornado, flash flood, and severe thunderstorm) warnings are issued by the National Weather Service for your address. The CodeRED Weather Warning System calls only when warnings are issued and only if your address is in the path of the storm. Click Here to Sign up for CodeRED and CodeRED Weather Warning. 

WHAT MESSAGE WILL I RECEIVE FROM CODERED WEATHER WARNING?


CodeRED Weather Warning will deliver a pre-recorded alert message directly to resident’s phones in the projected path of the severe weather. The system automatically sends these notifications 24 hours a day, 365 days a year providing residents the needed time to prepare. This becomes even more critical if a tornado comes through our area during the night, when television and radio broadcasts are ineffective.

HOW DOES CODERED WEATHER WARNING WORK?


CodeRED Weather Warning uses new polygon warning methodologies based on “Storm Based Warnings” direct from the National Weather Service (NWS) and contacts only those in the affected areas, eliminating many false alarms associated with prior notification methods. CodeRED Weather Warning monitors each NWS bulletin to determine the severity of the warning and the exact area(s) affected coupled with the predicted heading of the threatening storm. CodeRED Weather Warning then creates a calling list of all subscribers within the projected area of the severe weather. This calling list is then immediately submitted to the CodeRED Weather Warning automated calling system. Eliminating the need for human intervention to activate warnings has significantly decreased the response time for fast moving storms.