Everbridge Frequently Asked Questions

What is Everbridge?

The Everbridge Emergency Notification System is a fast communication service allowing the City of Mineral Wells to notify citizens of an emergency situation. It enables City officials to provide mass notification quickly and easily. This service is free to all Mineral Wells residents and businesses located within our incorporated limits.

How will I benefit from this service?

This high-speed telephone system will allow the City of Mineral Wells to contact participants to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved.

What do I have to do to receive this benefit?

To receive Emergency Alerts and Weather Warning calls, you must register your home, mobile phone, or business phone numbers in the Everbridge call list. If you would like to join the Weather Warning program make sure to check the Weather Warning Box on the Registration Form before you submit. Click Here to Sign up for Everbridge Emergency Alerts and Weather Warning.

How do I opt-out of Weather Alerts?

To opt out of notifications from Everbridge, please click here and complete the form.

How does it work?

Everbridge delivers the important message through a high-speed telephone calling system to phone numbers in the Everbridge call list. City staff will access Everbridge via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A prerecorded message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.

What should I do if I receive aN Everbridge message?

  • Listen Carefully
  • Follow Instructions
  • Don’t hang up until you hear the whole message (the message will not be repeated)
  • Confirm the message
  • DO NOT call 9-1-1 unless instructed to do so (you will only tie up emergency lines)

What should I do if I don’t receive a message?

Your area of the community may not be affected. In which case, you won’t receive a call even if it’s only a block away. To reduce repetitive alerts, Everbridge is configured to NOT send alerts of the same type to the same area if issued within four hours of a previous alert. The Quiet Period may also affect whether or not you receive an alert. Click the link on the left to read more about how to set a custom Quiet Period.

Will the system work with mobile phones?

Yes. But, your mobile phone number needs to be associated with your City of Mineral Wells address. We encourage you to register your mobile phone numbers.

How Do I Register?

The following information is required to register with Everbridge:
  • First and last name
  • Mineral Wells Address (physical address, no P.O. boxes)
  • City, State, Zip Code
  • A minimum of one voice phone number, text number, or email address.
For those who are hearing impaired, the sign up form offers a TDD ONLY option for tone delivery of emergency messages. Messages delivered to phone numbers marked TDD will only be delivered in a TDD/TTY format. Residents without Internet access may visit the City's public library to use a computer to register or call the City Clerk's Office at (940) 328-7700.



Everbridge will be used for significant incidents and events where the timely notification of an affected population or geographic area is essential.

Examples of times when the Everbridge system could be utilized: drinking water contamination, utility outage, evacuation notice, missing person, fires or floods, bomb threat, hostage situation, chemical spill or gas leak, and other emergency incidents where rapid and accurate notification is essential for life safety.

WHAT IS Everbridge WEATHER Warnings?

Mineral Wells residents can also sign up to receive Weather Warnings while signing up for Everbridge. Everbridge will automatically contact citizens when severe weather (tornado, flash flood, and severe thunderstorm) warnings are issued by the National Weather Service for your address. The Everbridge Emergency Notification System contacts you only when warnings are issued and only if your address is in the path of the storm. Click Here to Sign up for Everbridge Emergency Alerts and Weather Warnings. 


Everbridge Weather Warning System will deliver a pre-recorded alert message directly to resident’s phones in the projected path of the severe weather. The system automatically sends these notifications 24 hours a day, 365 days a year providing residents the needed time to prepare. This becomes even more critical if a tornado comes through our area during the night, when television and radio broadcasts are ineffective.


Everbridge Weather Warning System uses polygon warning methodologies based on “Storm Based Warnings” direct from the National Weather Service (NWS) and contacts only those in the affected areas, eliminating many false alarms associated with prior notification methods. Everbridge Weather Warning monitors each NWS bulletin to determine the severity of the warning and the exact area(s) affected coupled with the predicted heading of the threatening storm. Everbridge Weather Warning then creates a calling list of all subscribers within the projected area of the severe weather. This calling list is then immediately submitted to the Everbridge Weather Warning automated calling system. Eliminating the need for human intervention to activate warnings has significantly decreased the response time for fast moving storms.