Frequently Asked Questions

What is hyper-reach? 

The Emergency Notification System is a fast communication service allowing the City of Mineral Wells to notify citizens of an emergency situation. It enables City officials to provide mass notification quickly and easily. This service is free to all Mineral Wells residents and businesses located within our incorporated limits.

How will I benefit from this service?

This high-speed telephone system will allow the City of Mineral Wells to contact participants to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved.

What do I have to do to receive this benefit?

To receive Emergency Alerts and Weather Warning calls, you must register your home, mobile phone, or business phone numbers.  

How does it work?

Hyper-reach delivers the important message through a high-speed telephone calling system to phone numbers in the call list. City staff will access Hyper-Reach via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A prerecorded message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.

What should I do if I receive aN HYper-reach message?

  • Listen Carefully
  • Follow Instructions
  • Don’t hang up until you hear the whole message (the message will not be repeated)
  • Confirm the message
  • DO NOT call 9-1-1 unless instructed to do so (you will only tie up emergency lines)

What should I do if I don’t receive a message?

Your area of the community may not be affected. In which case, you won’t receive a call even if it’s only a block away. To reduce repetitive alerts, the system is configured to NOT send alerts of the same type to the same area if issued within four hours of a previous alert. 

How Do I Register?

The following information is required to register with Hyper-Reach:
  • First and last name
  • Mineral Wells Address (physical address, no P.O. boxes)
  • City, State, Zip Code
  • A minimum of one voice phone number, text number, or email address